WDS Joins Global Results Communication’s Growing Client Roster for 2013
GRC coordinates WDS’ media and analyst relations
Irvine, CA – May 1, 2013 – Global Results Communications (GRC), a leading global public relations and advanced digital media firm specializing in the mobile and tech industries, has inked a new contract with WDS, a Xerox company. WDS is a leading provider of Customer Experience Management (CEM) solutions to the wireless industry.
“As GRC continues to grow, we find ourselves taking on clients from a variety of interesting and innovative subsets of the technology industry,” said Valerie Christopherson, GRC’s Managing Director. “WDS is a leader in the CEM space, and we are excited to begin what will hopefully be a long-term relationship with the company.”
WDS uses GlobalMine™, a proprietary cloud-based platform to capture, analyze and manage millions of end-user interactions across thousands of different device types, services and networks. This data is used to not only adjust, in real-time, any systemic issues or customer experience problems that end-users may be experiencing, but to drive continual improvements in the design, launch and management of future products and services.